🔁 Refund and Cancellation Policy

Effective Date: 10th June 2025

At Ashrayan Old Age Home, we are incredibly grateful for your support and generosity. As a non-profit organization, every donation we receive is used to care for the elderly and improve their quality of life. We strive to maintain complete transparency in how funds are accepted and utilized.

This page outlines our policy regarding donation refunds and cancellations.

🙏 Donations Are Non-Refundable

All donations made to Ashrayan Old Age Home are non-refundable. Once a donation is processed successfully, it cannot be canceled or returned, whether it was made online, through direct bank transfer, UPI, or any other mode.

This is because:

  • Donations are immediately put to use for welfare activities

  • Administrative costs may already be incurred

  • Non-profits are legally structured differently from commercial businesses

❗ Exceptions

However, if there was an error in the donation transaction, such as:

  • Duplicate donation (charged twice by mistake)

  • Wrong amount entered due to technical glitch

  • Accidental donation by a minor

  • Fraudulent transaction from a third party

You may contact us within 7 days of the transaction date. We will verify the issue and, if valid, initiate a refund.

📩 How to Request a Refund

To request a refund (in case of exceptions above), please email us with the following details:

  • Donor’s full name

  • Donation amount and date

  • Transaction ID or payment receipt

  • Reason for requesting the refund

📧 Email: contact@ashrayanoldagehome.com
📱 Phone: +91 93980 25951

Our team will review your request and get back to you within 5–7 business days.

🔁 Cancellation Policy

Since we do not offer any physical or digital product in exchange for donations, and because donations are voluntary, there is no option for cancellation once a payment is completed.

🏦 Mode of Refund (If Applicable)

  • Refunds will be processed via the same payment method used during the transaction.

  • It may take 7–10 business days to reflect in your bank or card account.

⚖️ Legal Disclaimer

Ashrayan Old Age Home reserves the right to deny a refund request if the claim is found to be misleading, incomplete, or outside the refund eligibility window.

🙌 Thank You for Understanding

We thank you for your kind support and encourage you to reach out with any concerns. Your contributions help us bring care, dignity, and hope to the elderly who need it most.